Technical problem solutions
Please click on the question title to view the respective answer.
General
1. What if Aura4You software crashes or stops working?
(1) In vista or 7, you can turn off UAC (User Account Control) to try. Open control panel, then click "User Accounts and Family Safety" and "User Accounts", and turn UAC off.
(2) Delete the related registry items. In XP, click Start, click Run and type in "regedit" and press Enter. In Vista or 7, click Start, type in "regedit" in Start Search and press Enter. Then Unfold "HKEY_CURRENT_USER\Software\Aura4You\xxxx(program's name)", right-click to delete. Then run the program or try reinstalling the problem.
(3) The problem may be caused by DEP (Data execution Prevention). In XP, right click on "My Computer" and click "Properties", select "advanced" tab. In Vista or 7, right click on "Computer" and click "Properties", select "advanced system settings" tab. Then click "Settings" button in Performance section, select "Data Execution Prevention" tab, and choose the option "turn on DEP for all programs and services except those I select", then click "Add" button to add the exe files. Generally Speaking, the program locates in C:\Program files\Aura4you\xxxx\. and add xxxx.exe to apply.
(4) In Vista or 7, you can try compatibility mode. Open the setup directory, normally, it's C:\Program files\Aura4You\xxxx\, right click on the xxxx.exe file and click "properties", select "compatiblity" tab, and check the box "run this program in compatibility mode for:" and select "windows XP" and click "OK" button. Then run the program to have a try.
(5) Please try to run the program as administrator. Right-click on the execution file or its shortcut and choose "Run as administrator".
2. How to close the program when it encounts a problem?
If after running the program, a dialog pops up and says that "xxx has encountered a program and needs to close, we are sorry for the inconvenience", it's possible that this program is in conflict with other running program or process.
In the message dialog, click "Click Here" and a new dialog will be opened. In the error signature section, find ModName, the file shown there is the file in conflict.
Please open Command Prompt by menu Start --> All Programs --> Accessories --> Command Prompt. If the MonName is xxx.dll, type in "tasklist/m xxx.dll", then all the programs and processes using this module will be shown. Then open task manager by "ALT + CTRL + DEL", turn to Process tab, and end the program or process showned by tasklist/m xxx.dll command. If there are multiple programs or processes, you can end one, then re-launch the program to check whether the error message will pop up or not, then repeat. By this, you can find out the program or process in conflict.
3. How to run with limited user account?
1) Use administrator account to login.
2) Go to the install directory, right click on "program name" folder and click "properties". Normally, the directory is c:\program files\Aura4You\program name.
3) If there is a Security tab, open it, select the users group, in the Permission for Users section, select "full control" and apply.
4) If there is no security tab, open "Control Panel", open"Administrative Tools", open "Local Security Policy", unfold "Local Policies" and select "Security Options", in the right panel, you can find "Network Access: Sharing and security model for local accounts", double click to open and change it to "Classic - local users authenticate as themselves" and apply. Then go back to "program name" folder and click "properties". Then follow the third step.
5) Log off and switch to the limited user, then open the program.
DVD Ripper/Video Converter
1. After ripping DVD, the video and audio don't sync, how to fix it?
If the audio does not sync well with video in the converted files, please try following solutions:
1) Go to the menu "Edit > Options", click on the "Video" tab, and you will see the "Audio/Video Sync" setting.
You may drag the slider bar towards right to increase the sync factor. You may have to try several attempts to find the proper setting that can make your videos get converted with the perfect sync. For instance, you can begin with 20, and then try 30, until you find the sync is OK.
Note that the bigger the sync factor, the slower the converting speed, for it takes more time to handle the audio/video sync issue.
Then on right panel of the program window, find the "Audio Options", set the "A/V Sync" option to "Default".
2) Please go through "Edit-->Options-->DVD", check or uncheck the option "Ripping DVD titles in DVDnav mode". Then try again.
3) If above solutions don't succeed, please use Aura DVD Copy to copy the whole DVD folder to your computer, and then use Aura DVD Ripper to convert the DVD folder to video formats (click "File-->Open DVD Folder").
Since our license policy is one-for-all, you don't have to buy another copy of license for Aura DVD Copy. Just download and use it.
2. After converting video, the video and audio don't sync, how to fix it?
If the audio does not sync well with video in the converted files, please try following solutions:
1) Go to the menu "Edit > Options", click on the "Video" tab, and you will see the "Audio/Video Sync" setting.
You may drag the slider bar towards right to increase the sync factor. You may have to try several attempts to find the proper setting that can make your videos get converted with the perfect sync. For instance, you can begin with 20, and then try 30, until you find the sync is OK.
Note that the bigger the sync factor, the slower the converting speed, for it takes more time to handle the audio/video sync issue.
Then on right panel of the program window, find the "Audio Options", set the "A/V Sync" option to "Default".
2)If this does not succeed, please download a free media player called Kmplayer (http://kmplayer.en.softonic.com/download), add the video to it and right click to check Media Info, set the output options to be the same as the original video parameters.
3. How to choose output language?
Please unfold "DVD Options", which is under the preview window, and choose English in "Audio Language". Then start converting. You'll get the language you choosed in the converted video.
4. My DVD can't be ripped, what to do?
Please go through "Edit-->Options-->DVD", check or uncheck the option "Ripping DVD titles in DVDnav mode". Then try again.
If this doesn't succeed, please use Aura DVD Copy to copy the whole DVD folder to your computer, and then use Aura DVD Ripper to convert the DVD folder to video formats (click "File-->Open DVD Folder").
Since our license policy is one-for-all, you don't have to buy another copy of license for Aura DVD Copy. Just download and use it.
5. Why is the final ripped file much shorter than original DVD?
Please go to "Edit-->Otpions-->Advanced", check the option "Avoid incomplete conversion...", then go to "DVD" tab and check or uncheck "Ripping DVD in DVDnav mode", then click OK and start converting.
If this doesn't succeed, please use Aura DVD Copy to copy the whole DVD folder to your computer, and then use Aura DVD Ripper to convert the DVD folder to video formats (click "File-->Open DVD Folder").
Since our license policy is one-for-all, you don't have to buy another copy of license for Aura DVD Copy. Just download and use it.
6. The converted file is shorter than original video file, how to fix it?
Please go to "Edit-->Otpions-->Advanced", check the option "Avoid incomplete conversion...", then click OK and start converting.
If this does not succeed, please download a free media player called Kmplayer (http://kmplayer.en.softonic.com/download), add the video to it and right click to check Media Info, set the output options to be the same as the original video parameters.
7. How to disable derector's commentary?
After loading your DVD to Aura DVD Ripper, please go to the right panel of the program window. There you should see the "Audio Language" option under the "DVD Options".
Change the "Audio Language" to a option that has no director's commentary, and then proceed to rip the DVD to videos.
Please choose all videos after add in the software main panel. Then right click on the selected videos, and choose "Merge Output" to combine the videos.
After that, you just need to choose a output profile and click Convert button.
Please go to menu Edit->Options->Video, and change another video driver to have a try.
10. How to speed up the encoding process?
The encoding speed depends on the file size of the DVD movie and the output settings. Besides, your computer configuration also has effects on encoding speed. It may take time from 30 minutes to 2 hours to encode a two-hour DVD movie.
You can set higher process priority and multi-threading for the encoding. Click menu Edit > Options > General, set process priority to High or Real Time and set threads to 8.
And we will try our best to improve the program continuously and give our users faster encoding experience.
DVD Copy
1. Can't copy DVD, how to fix this?
Please note that the trial version of Aura DVD Copy can copy only 3 DVD discs. If you have already copied 3 DVD, then you can no longer use it to do the copy job.
If you haven't copied 3 DVD and the problem occured, then please make sure you have choosen DVD D9 as output. Please click "Settings-->Options", choose 8000(DVD D9) in "Max DVD size". And please choose "Enchanced Method" in "Copy Method", set the Track Numbers to be 10.
If nothing succeeds, please choose ISO Image File in the "Output Device" in the bottom of the program, after copying, use some burn machine like ImgBurn to burn the ISO image file to DVD D9.
2. The copied DVD won't play on my DVD player, why?
1)Please use Enhanced copy method to try again:
a. Run Aura DVD Copy.
b. Click Settings > Options, and choose Enhanced copy method.
c. Click Open DVD to load DVD movie.
d. Start copying.
Note: You should choose "Enhanced" copy method before opening a DVD movie in the program.
2)Please use a free burning software named ImgBurn to burn the DVD folder to DVD disc.
3. Why does the DVD burning process hang up?
Please allocate more power and hard disc space to the burning task so that the DVD burning process could go along quickly and smoothly.
DVD burning requires much more CPU capacity and RAM (Random Access Memory) from your computer. It’s recommend that you close all applications other than your DVD authoring software and your anti virus software. This will allow as much of the computer's power as possible to be dedicated to the burning task.
Burning a DVD takes a lot of hard disk space. Although a blank, single sided DVD only holds 4.7 GB, it takes a lot more than 4.7 GB to create a DVD. It can take up to about 20 GB to 30 GB of hard disk space to create one slideshow DVD.
So please set the temporary folder to a hard drive disc that has enough free space. Please click through the menu "Settings > Options..." to set the temporary folder.
A DVD-5 will hold approximately 4.37 GB of information or the equivalent of two hours of video. A DVD-5 is a one-layer one-sided DVD. A DVD-R is also a DVD-5. Unlike a DVD-5, a DVD-9 has two layers. This doubles the amount of information on a DVD.
YouTube Downloader
1. Why can't I download some YouTube videos?
Please make sure the URL you pasted is a right YouTube URL and please make sure you have connected to internet and YouTube is not blocked in your country.
Please also make sure you have allowed this action in your firewall or anti-virus program because sometimes firewall or anti-virus program may interfere with downloading and converting YouTube. If you don't know how to configure the settings, you can temporarily disable it.
Or, please try again by removing the username/password from the Online Video tab (Edit->Options->Online Video).
